FAQ
Crypto-Assets

FAQ - General questions
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How can I trade cryptocurrencies?

You can trade cryptocurrencies from your eTrading platform or through the cryptocurrency service in your eBanking portal.

You must hold a Swissquote trading account with cash available in EUR and/or USD, as currently cryptocurrencies cannot be traded directly against CHF.

Do I have to pay custody fees?

No, custody fees are not applicable.

Do I have to pay transaction fees?

We’re a fully regulated Swiss bank and offer competitive transaction fees that reduce with the more that you trade. More details can be found on the dedicated pricing section of our website.

What is the minimum transaction amount?

The minimum buy/sell amount for Cryptocurrencies is equivalent to EUR/USD 25.

Where do I find the charts?

The performance graph is available on the dedicated Crypto Asset platform under My account > Account overview > Crypto Assets > Trade > Show details. It is also available on the Markets & Quotes page under Crypto Assets and in the Swissquote app under Markets & Quotes > Cryptocurrencies.

What is the settlement date of a cryptocurrency?

Settlement is instantaneous.

Which are the Sub-custodians and Liquidity Providers used by Swissquote for Cryptocurrencies?
CryptocurrenciesLiquidity ProvidersSub-custodians
BitcoinBitstamp Europe S.A. (Luxembourg)BitGo Trust Company (USA)
Ethereum, Litecoin, Ripple and Bitcoin CashBitstamp Limited (United Kingdom)
0x, Aave, Algorand, Augur, Cardano, Chainlink, Compound, Cosmos, EOS, Ethereum Classic, Filecoin, Maker, Polkadot, Stellar, Tezos, Uniswap and yearn.financeCoinbase Europe Limited (Ireland) and CB Payments Ltd (United Kingdom)Coinbase Inc. (USA)

 

What is Swissquote’s current policy in relation to the treatment of Hard Forks and similar events?

While the treatment of Hard Forks and similar events (incl. "airdrops" and other token allocation events) is uncertain from a legal and practical perspective, Swissquote’s current policy in this regard is to make its best efforts to have its concerned clients benefit from such events, the way Swissquote deems appropriate. For more details, please refer to our Policy on Hard forks and similar events and section 12 of our Digital Assets Contract.

Are cryptocurrencies taxable under Swiss Law?

Yes, Swiss taxpayers must declare their digital currencies. Swissquote provides details of your cryptocurrency positions in January of each year to help you declare them correctly. This information can be found in the «Documents» section of your account.

Some crypto providers have stopped offering Ripple trading to their clients due to recent events. What is Swissquote’s stance on the matter?

Swissquote will continue providing access to XRP for as long as the situation allows it. Please be aware that the situation can change quickly. For this reason, it is important that you regularly review your cryptocurrency holdings, specifically XRP, and whether you remain comfortable with the associated risks. Read more about the risks associated with Ripple here.

FAQ - Deposit and withdrawals
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Can I use Swissquote as a "Wallet" (transfer in/out or make purchases)?

You can transfer XBT or ETH to/from an external wallet that you own personally. Cryptocurrency payments and transfers to/from third parties directly from your Swissquote account are not allowed.

How can I transfer cryptocurrencies to an external wallet?

1. A Swissquote Trading account is required to access cryptocurrency features.

2. If you have not yet activated cryptocurrency services for your account, you may do so from your Account Overview.

3. Go to the Payments & Transfers section and select the Crypto transfers tab. Alternatively, you can also access this service in the Cryptocurrency section of your eBanking under the "balance" tab.

4. Click on the Address whitelist and add the address of the external wallet(s) to which you want to send cryptocurrency.

5. From the Crypto transfers tab, select Withdraw.

6. Follow the instructions on screen to complete the transfer.

 

Watch our video tutorial.

How can I transfer cryptocurrencies to my Swissquote wallet?

1. A Swissquote Trading account is required to access cryptocurrency features.

2. If you have not yet activated cryptocurrency services for your account, you may do so from your Account Overview.

3. Go to the Payments & Transfers section and select the Crypto transfers tab. Alternatively, you can also access this service in the Cryptocurrency section of your eBanking under the "balance" tab.

4. From the Crypto transfers tab, select Deposit.

5. Follow the instructions on screen to complete the transfer.

Please note that transfers are only allowed from the whitelisted exchanges as listed in our platform or from a wallet for which you are the sole owner of the private key associated to the public address(es).

Deposits from any other exchanges or custodial wallets will be rejected and may incur additional transaction fees.

 

Watch our video tutorial.

Which cryptocurrencies can I send to Swissquote?

Your Swissquote wallet currently only supports transfers for the following cryptocurrencies: XBT and ETH. Trying to deposit any other currency may result in the loss of your transferred funds

Can I transfer cryptocurrency to/from a cryptocurrency exchange?

Deposits from an exchange

You can transfer cryptocurrency to your Swissquote account from any of the following whitelisted exchanges:

  • Coinbase
  • Kraken
  • Bittrex
  • Gemini
  • Bitstamp

Deposits from any other exchanges will be rejected and may incur additional transaction fees.

Please note that for legal reasons, deposits from exchanges are subject to additional confirmation steps: you will be required to provide screenshots of the transaction.

Withdrawals to an exchange

Withdrawals from your Swissquote wallet to a cryptocurrency exchange are currently not supported. Attempts to transfer cryptocurrency to an exchange could result in the loss of the transferred funds.

Is there a maximum limit for cryptocurrency deposits?

For cryptocurrency deposits (i.e. transfers to your Swissquote account) of a value in excess of USD 100’000, please contact our Customer Care.

Can I send/receive cryptocurrencies during the weekend?

Transfers ordered during weekends or holidays will only be processed from the following working day.

Does Swissquote charge fees for cryptocurrency transfers?

There are no fees for cryptocurrency deposits of a value equivalent or superior to USD 500. Deposits under that value and withdrawals incur a USD 10 flat fee.

Is there a minimum deposit amount for cryptocurrency?

While there is no minimum deposit amount, please note that your Swissquote wallet only supports 8 decimal places. This means that deposits of smaller cryptocurrency fractions will not be accounted for.

Why was my Ethereum deposit rejected?

As Swissquote’s Ethereum transactions are generated from smart contracts, a common cause for the rejection of Ether deposits is an insufficient Ethereum gas limit. We recommend that you specify a gas limit of 40’000 on your external wallet prior to initiating the transaction, to ensure that it is executed promptly. Consult the help of your external wallet for details on setting gas limits. If you are still experiencing rejected transactions and cannot determine the cause, please contact our Customer Care Centre.

Are all Bitcoin address formats supported for transfers?

Yes, all Bitcoin addresses formats are supported.

What are gas prices (blockchain fees)?

Gas prices are transaction fees related to the ethereum blockchain. These fees are independent from Swissquote and can vary tremendously depending of the number of transactions on the Ethereum on the blockchain at any given time. Make sure to check gas prices before a making transaction, to be informed of the potential fees and transfer times. Visit etherscan.io/gastracker for real-time updates.